Terms of use

These terms govern the use of Entrena. By using the app you accept them. The Spanish version governs; this is a courtesy translation.

1. What Entrena is

Entrena is an organisation tool for independent personal trainers: schedule, group classes, meal plans and payment tracking. It is not a medical, nutritional or diagnostic service.

2. Your relationship is with your trainer

The training service is provided by your trainer, not by us. Schedules, prices, the cancellation policy and the content of plans are all set by them. Any agreement, charge or complaint about the training is settled directly with them.

3. Meal plans

A meal plan written by a trainer is not a nutritional prescription and does not replace assessment by a health professional. If you have a medical condition, are pregnant, take medication or have any doubt, check with your doctor or a dietitian before following it.

4. Payments

Entrena does not process payments. There is no processor, we hold no money and we take no commission on what you pay your trainer. Payments happen outside the app, by whatever means you agree, and the app only records whether a payment was confirmed.

The reference codes the app generates exist so the two of you can identify a payment. They are not a receipt and not proof that a payment was made.

5. Cancellations

Each trainer writes their own cancellation policy and it is shown at the moment of cancelling. We take no part in whether a cancelled session is charged.

When you hold a class spot, it is kept for two hours. If payment isn't confirmed in that time the spot is released automatically and becomes available to someone else.

6. Your account and your link

In this version a client gets in through a personal link, with no password. Look after that link: anyone holding it can see your information. If you lose it or think someone else has it, ask your trainer to generate a new one.

7. Acceptable use

• Don't use Entrena for anything illegal or to harm another person.
• Don't upload other people's content without their permission.
• Don't try to access someone else's data or interfere with the service.

8. Availability

We do what is reasonable to keep the service running, but there may be interruptions for maintenance or from faults outside our control. Don't rely on Entrena as the only record of information that matters to you.

9. Liability

Entrena is offered as an organisation tool. We are not liable for injuries, health outcomes, the content of plans or routines set by the trainer, or the financial arrangements between a trainer and their clients. Nothing in these terms limits the rights Colombian consumer law gives you.

10. Termination

You can stop using Entrena whenever you like and ask for your data to be deleted. We may suspend an account that breaches these terms, with notice where possible.

11. Governing law

These terms are governed by Colombian law. Any dispute goes before the courts of Colombia.

12. Contact

Write to us at hola@bychris.agency.